When I start charging it shows a fault and fails to charge?

2021-04-25 16:15:35  FAQ

Q: When I start charging it shows a fault and fails to charge?


A: Generally speaking, a charging failure may be caused by a poorly executed step. In preparation for charging, the vehicle should be off (PS: some new energy vehicles need to be locked up afterwards). When inserting the gun, the charging gun is well connected to the vehicle and a gun snap is heard. If not, please call the ev charging station customer service to solve the problem for you.


Grasen ev charger is easy to operate and has multiple protection functions.It is easy to operate and human friendly.

If you want to know more details about our company and EV chargers, please feel free to contact us via email sales@grasen.com to make a great progress of your business.


Our Customers

Very satisfied with the quality of the product and the suppliers service. The product was delivered in good package. Will definitely purchase from this supplier again.

-- Marcus Groll,A Charging Station Owner in UKRAINE

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