What should I do if I can't unplug the DC fast charger?

2021-04-25 16:41:36  FAQ

Q: What should I do if I can't unplug the DC fast charger?


A: 

1、Confirm whether the vehicle and the charging pile have been disconnected or have disconnected the communication connection


2, because the fast charger has no locking function, please pull out forcefully, because the block charging interface has IP67 level waterproof function, the sealing between the charging port and the charging gun is good, there is no reserved gap; please pull out forcefully or slightly shake left and right to pull out vertically. Please pull it out by force or shake it slightly from side to side to pull it out vertically. 


Warm reminding: If you cannot pull it out by any of the above methods, we recommend that you contact a 4S shop.


Grasen ev charger is easy to operate and has multiple protection functions.It is easy to operate and human friendly.

If you want to know more details about our company and EV chargers, please feel free to contact us via email sales@grasen.com to make a great progress of your business.


Our Customers

Very satisfied with the quality of the product and the suppliers service. The product was delivered in good package. Will definitely purchase from this supplier again.

-- Marcus Groll,A Charging Station Owner in UKRAINE

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